Refund & Cancellation Policy

This policy applies to all services purchased from Lova.

Productized Offers (Tiers 1–3)

Before work begins

Full refund of deposit, less a $50 administrative fee, if cancellation request is received within 48 hours of order and before the kickoff call.

After kickoff but before design approval

Refund of unused portion of deposit, calculated as deposit minus hours worked at $125/hour, minus a $100 administrative fee.

After design approval

No refund of paid amounts. Project may be paused or terminated; any work completed is delivered to Client.

After launch

No refund of fees paid. Bug fixes within the post-launch period are included; redesign or rework is billable.

Web App MVP and Custom Builds

Refunds are governed by the milestone payment structure. Milestone payments are non-refundable once the corresponding milestone has been completed and accepted by Client. If Client cancels mid-milestone, Lova refunds the unused portion of that milestone payment, calculated as milestone amount minus hours worked at the SOW hourly rate.

Maintenance Plans

Monthly billing

• Cancel any time with 30 days' written notice
• No refunds for partial months
• Client retains all data, code, and ownership upon cancellation

Annual prepay

Pro-rata refund of unused months only if Lova materially breaches this Agreement. The 15% discount is forfeited; refund calculated as if paid monthly.

Disputes

If you believe a refund is owed beyond this policy, submit a written dispute to billing@lova.dev within 30 days of the relevant transaction. We will respond within 10 business days and work in good faith to resolve.

Chargebacks

Initiating a credit card chargeback without first attempting to resolve a dispute through the process above is a material breach of the Agreement.