Refund & Cancellation Policy
Last updated: April 30, 2026
Pending attorney review
This document is a working template pending review by a Texas-licensed business attorney.
This policy applies to all services purchased from Lova.
Productized Offers (Tiers 1–3)
Before work begins
Full refund of deposit, less a $50 administrative fee, if cancellation request is received within 48 hours of order and before the kickoff call.
After kickoff but before design approval
Refund of unused portion of deposit, calculated as deposit minus hours worked at $125/hour, minus a $100 administrative fee.
After design approval
No refund of paid amounts. Project may be paused or terminated; any work completed is delivered to Client.
After launch
No refund of fees paid. Bug fixes within the post-launch period are included; redesign or rework is billable.
Web App MVP and Custom Builds
Refunds are governed by the milestone payment structure. Milestone payments are non-refundable once the corresponding milestone has been completed and accepted by Client. If Client cancels mid-milestone, Lova refunds the unused portion of that milestone payment, calculated as milestone amount minus hours worked at the SOW hourly rate.
Maintenance Plans
Monthly billing
- Cancel any time with 30 days' written notice
- No refunds for partial months
- Client retains all data, code, and ownership upon cancellation
Annual prepay
Pro-rata refund of unused months only if Lova materially breaches this Agreement. The 15% discount is forfeited; refund calculated as if paid monthly.
Disputes
If you believe a refund is owed beyond this policy, submit a written dispute to billing@lova.dev within 30 days of the relevant transaction. We will respond within 10 business days and work in good faith to resolve.
Chargebacks
Initiating a credit card chargeback without first attempting to resolve a dispute through the process above is a material breach of the Agreement.
Note
Questions about this document? Email legal@lova.dev.