Privacy Policy

This Privacy Policy describes how Lova LLC ("Lova," "we," "us") collects, uses, and shares information about you when you visit lova.dev or interact with our services.

Information We Collect

From you directly

• Contact information (name, email, phone) when you submit inquiries or order services
• Business information (company name, website, industry, project details) via the intake form
• Payment information (collected and processed by Stripe; we do not store credit card numbers)
• Communications you send us

Automatically

• Anonymous usage data via Plausible Analytics (page views, referrer, country, device type) — no cookies, no personal identifiers
• Server logs (IP, browser, timestamp) for security — retained 90 days

How We Use It

To respond to your inquiries, deliver services you ordered, send transactional communications, improve our services, and comply with legal obligations. We do not sell your information or use it for cross-context behavioral advertising.

Service Providers

We share information with: Stripe (payments), HubSpot (CRM), Resend (email), Cal.com (booking), Better Stack, Cloudflare, Netlify, Vercel, Supabase, and Sentry — each bound by confidentiality.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Request a copy of your personal information
• Request deletion of your personal information
• Correct inaccurate information
• Non-discrimination for exercising rights

To exercise rights, email privacy@lova.dev with subject "CCPA Request." We respond within 45 days.

Data Retention

• Inquiry data: 24 months from last contact
• Active client data: engagement duration plus 7 years
• Payment records: 7 years (IRS requirement)
• Server logs: 90 days

Security

HTTPS for all data in transit, encrypted databases, access controls, regular security monitoring (see our Sentinel monitoring system), vendor risk assessment.

Children's Privacy

The Site is not intended for children under 13. We do not knowingly collect their information.

International Visitors

Lova serves US-based clients. If you access the Site from outside the US, your information will be processed in the United States.

Contact

Email: privacy@lova.dev